Don't let poor phone skills hurt your organization's reputation. This LearnKey course, based on the book Telephone Courtesy and Customer Service by Lloyd Finch, is guaranteed to earn your organization outstanding marks in customer service. It's ideal for receptionists, customer service representatives and collectors. Learn the importance of effective telephone techniques and how to correctly identify customer wants and needs. Practical case studies, skills inventories, personal action plans and exercises for managing difficult customers are all included.
Increase your organizations reputation by learning how to improve customer service with telphone courtesy skills.Lloyd Finch Benefits
• Satisfy customers with attentive customer service skills.
• Understand the power of positive telephone techniques.
• Improve your reputation with a highly skilled staff.
AuthorLloyd Finch, President of Alpha Consulting Group, a company devoted to customer service improvement training and the development of customer service training products, is an experienced speaker on customer service issues. Finch gained extensive sales, customer service, and sales management experience in an 18-year career with Pacific Bell and AT&T.
1 Session / 3 Hours
Product ID # 061018
Single user price: $99.00
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More InformationCourse Syllabus Career Tracks Certification Tracks"This course from LearnKey was amazing! I made it through all of the training in a week. The experts really know their stuff. This will be very useful information the rest of my life. Thanks again! "