provide technical assistance, support and advice to customers and users.
The job requires the ability to interpret problems and provide technical support for hardware, software and systems.
• answer telephone calls
• analyze problems using automated
• resolve recurrent difficulties
encountered by users
• may specialize in an operational
They should have strong
communication and interpersonal skills. The ability to communicate effectively with customers and end-users is an important factor for support specialists.
• Practical experience;
ability to demonstrate fundamental
• Technical elearning certifications
• Computer related Associate's
Degree or some college
• Bachelor's Degree
Ref: U.S. Bureau of Labor Statistics
Occupational Outlook Handbook
2004 -05 Edition
What to Expect
Technical Certifications for computer support specialists are important for demonstrating knowledge for entry-level positions.
Support specialists who keep up on their skills, education and enhanced elearning should have the best opportunity for career advancement into network administration and Systems development.
They have careers in various industries such as government, wholesale and retail, manufacturing, data processing, finance, insurance and other information industries.
• Computer Support Specialist
• Technical Support Specialist
• Help-Desk Technician