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Symptoms:

    When launching the training, the video and audio does not work or it is choppy. The video may also be stuck or going back and forth between video and a screen stating: "Initializing Digital Media ".

Detailed Information:

    Hardware acceleration needs to be set properly within the options of Windows Media player in order to run properly.

Solution:

    (For Windows Vista and Windows 7)

    1) Open Windows Media Player by clicking Start>Programs>Windows Media Player
    2) Hold the ALT+T keys in order to access Tools>Options
    3) Click the "Performance " tab
    4) Check the box for "Drop frame to keep audio and video synchronized "
    5) Uncheck the box for "Turn on Direct X video acceleration for WMV files "
    6) Click "Apply "
    7) Click the "Network " tab
    8) Near the top of the page under Protocols for MMS URLs there are three boxes: deselect "RTSP/UDP " and "RTSP/TCP " leave only "HTTP " checked
    9) Click "Apply "
    10) Click "OK "
    11) Close Windows Media and verify your course is running properly


    (For Windows XP)

    Try lowering the Windows Media Player Video acceleration and check the Network settings.

    1) Open Windows Media Player by clicking Start>Programs>Windows Media Player
    2) Hold the ALT+T keys in order to access Tools>Options
    3) Click the "Performance " tab
    4) Near the bottom of the window, you will see a video acceleration slide bar. Move the slider to a lower setting (we recommend moving the slider to the middle)
    5) Click "Apply "
    6) Click the "Network " tab
    7) Near the top of the page under Protocols for MMS URLs there are three boxes: deselect "RTSP/UDP " and "RTSP/TCP " leave only "HTTP " checked
    8) Click "Apply "
    9) Click "OK "
    10) Close Windows Media player and verify your course is running properly

Date Created: 4/11/2009 Date Modified: 12/14/10


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