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Symptoms:

    When installing LearnKey software, you see the product Registration Step 1 window, but you do not see the entire window contents. The Back, Next, and Cancel buttons at the bottom of the window are not viewable

    This can also occur in the training windows and the Labs.

Detailed Information:

    In order to fully utilize our LearnKey CD training products, you will need your DPI (dots per inch) setting to normal size.

    If you like to use a DPI of 120, you can set it back after the installation without causing further issues.

Solution:

    You can change your DPI settings following these steps:

    VISTA/7

    In order to see the full registration window, you must temporarily change your DPI setting to Small or 96 DPI within the advanced personalized settings. You can access this by right clicking on your desktop and choosing "Personalize ". You will need to log off or restart your computer after you make the change. When you get back into windows, you should be able to launch the installation and see the full registration window. After you have registered and installed the course/s, you can change your DPI setting back to whatever you had it set at before. Alternatively, you can just fill out the registration fields, click at the end of what you filled into the last field of each page, press tab 7 times and enter once at the end of each page to access the unseen Next button.

    Windows XP
    Right click on your desktop and choose "Properties ". Next, click the "Settings " tab and click the "Advanced " button. Change the DPI drop-down to "Normal 96 DPI ". You will need to restart your computer after you change this setting. After you complete the registration/installation process, you can change your DPI setting back to what you had it set to before. Alternatively, you can just fill out the registration fields, click at the end of what you filled into the last field of each page, press tab 7 times and enter once at the end of each page to access the unseen Next button of each page.

Date Created: 12/15/2003 Date Modified: 12/16/10


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