This was my first course using E-Learning. I thought the course presentation was good. The information was relevant and useful. I thought it was very easy to navigate through th...
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Handling Conflict and Confrontation CourseExpert Sharon Spano
There's no escaping conflict in the workplace, at home or with your personal relationships. Whenever diverse individuals work together, there are bound to be differences of opinion, miscommunication and unwelcome criticism - even out-and-out confrontations. In this solution-based interactive media, you'll find proven tactics to help you defuse volatile situations and remain in control when tempers flare and emotions overheat.
- Practice conflict resolution skills through exercises.
- Develop strategies to help you resolve differences.
- Discover techniques for solving all kinds of people problems.
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