There's no escaping conflict in the workplace, at home or with your personal relationships. Whenever diverse individuals work together, there are bound to be differences of opinion, miscommunication and unwelcome criticism - even out-and-out confrontations. In this solution-based interactive media, you'll find proven tactics to help you defuse volatile situations and remain in control when tempers flare and emotions overheat. Handling Conflict and Confrontation Sharon Spano
Benefits  • Practice conflict resolution skills through exercises.
 • Develop strategies to help you resolve differences.
 • Discover techniques for solving all kinds of people problems. Related Courses How to Coach an Effective Team Course
How to Supervise People Course
Powerful Communication Skills Course
   1 Session / 3 Hours
   Product ID # 070118
   Single user price: $145.00

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Career Tracks
Certification Tracks This was my first course using E-Learning. I thought the course presentation was good. The information was relevant and useful. I thought it was very easy to navigate through the course.

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