Want to build trust and encourage repeat business? This highly motivating training will show you how to quickly improve customer service skills inside your organization - and see a significant impact at a consumer level. Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This course is essential for every business. Customer Satisfaction Dru Scott
Benefits
 • Satisfied customers are more compelled to be repeat customers.
 • Employees learn skills to create a positive customer experience.
 • Customers feel they are the most important part of your business.
Author Author, film personality, psychologist and seminar speaker, Dru Scott is an internationally known authority on customer satisfaction. Dru has been featured in six films and has authored six books with combined sales over one million copies. Her client list includes DuPont, AT&T, American Express, the American Dental Association and University of California.    1 Session / 3 Hours
   Product ID # 061318
   Single user price: $99.00

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