Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome. Calming Upset Customers Rebecca L. Morgan
Benefits  • Gain skills to maintain composure in difficult situations.
 • Benefit from open communication and conflict resolution.
 • Gain trust from customers when their problems are solved. Related Courses
   1 Session / 3 Hours
   Product ID # 061308
   Single user price: $99.00

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Career Tracks
Certification Tracks The Calming Upset Customers Course was a great learning tool!

Kelly K.

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