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Calming Upset Customers Course
Expert Rebecca L. MorganLearn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome.
Benefits
- Gain skills to maintain composure in difficult situations.
- Benefit from open communication and conflict resolution.
- Gain trust from customers when their problems are solved.
Related Courses:
Better Business Communication CourseThe Art of Communication Course
The Power of Telephone Courtesy Course
The Rewards of Telephone Courtesy Course
1 Sessions / 1 Hour
Product ID # 061308
Made in the USA
Single user price: $99
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